MobiTV

Customer Support Questions: How do I buy and load MobiTV on my Palm OS?

We are back with this weeks frequent Customer Service questions. This week Customer Support Representative, Luis Garcia will let us know what questions are currently on user minds.

Here's the Top 5 Answered Questions from last week:

5. Buying MobiTV for Palm OS Devices
4. I want to get MobiTV on my iPhone
3. MobiTV for Blackberry's
2. Supported Devices for MobiTV
1. How to buy MobiTV through AT&T

Luis, please walk us through #5, How do I buy and load MobiTV on my Palm OS?

We support several Palm OS devices Below you will get instructions on how to buy MobiTV on your credit card.  Please note that if you have an AT&T Palm OS device you have the option of buying MobiTV directly through your carrier. 

How to buy & install MobiTV through Handmark for your Palm OS device:

1.Go to www.handmark.com
2.Locate the proper MobiTV version for your device and select "add to cart".
3.Select your network from the drop down menu and select checkout
4.If you already have a Handmark account, type in the Email Address and Password and select login if not; select Check Out in the New Subscriber box.
5. Carefully enter your Contact Information (Full Name, Email Address, Create a Password, and Phone Number) and select Continue checkout
6.Carefully enter your Billing Information and Credit Card Information and continue to checkout
7. Review your information and select Submit Order
8.Print the confirmation page for your records. Then select the link below to sign into your Handmark customer account
9. Under your MobiTV subscription select the Download link
10.Download the file onto your PC and Hotsync to your Palm device
11.On your Palm Device launch the MobiTV Installer
12. Once MobiTV is installed, launch the application and enter your Email Address and Password (Note: You can always enter or change this information later within the application by selecting MobiTV in the upper left corner and selecting Preferences from the drop-down menu.)
 

ESPN: Elite vs. Street

Earlier this year, we partnered with AT&T to run a sweepstakes highlighting ESPN Mobile TV.

One lucky winner and two friends, aka "The Street Team"  won a trip to the ESPN campus for a 3 on 3 game of NBA 08 on Wii vs. Ron Artest, Joakim Noah and Nate Robinson. 

By watching great ESPN Mobile TV shows like PTI, Around The Horn and live programming like the NBA Draft, this lucky winner was automatically entered for an opportunity of a lifetime. 

Here are some pictures from the event in Bristol, CT:

CAPTION: The 'Street Team" was gearing up for the big showdown.

CAPTION: You may recognize these three, Joakim Noah, Nate Robinson, and Ron Artest, representing the "Elite Team". 

CAPTION: MobiTV was there to represent and cheer on the teams! 

Look for more great sweepstakes from ESPN Mobile TV and MobiTV-  the only network that brings you premier content from 40 different channels.

60 seconds with a MobiTV Engineer on smart phones and pocket pc’s

Our 60 Seconds with an Engineer category includes some of our most popular posts. The MobiTV engineers take readers behind the scenes to their current work projects. Past posts have included topics about J2ME, new applications and RIM.

Today we hear from engineer Nitu Jain. Welcome, Nitu!

Background info...

Nitu joined MobiTV in January 2006.

Nitu, please tell us a little bit about what you do here at MobiTV.

I work as a Sr. software engineer with the engineering team on Palm and Windows Mobile on the client side. We mainly work with smart phones and pocket pc’s. I get to design, engineer and develop the most exciting new devices which have not hit the market yet. My team is responsible for building MobiTV applications on windows mobile and palm platforms which are c++ based. I also work extensively with XM radio and Sprint TV products to port and develop these for newer upcoming smart devices. I am currently working with an international carrier to support MobiTV on the latest smart phone (hush-hush).

One of the great strengths of Windows Mobile is that it is a relatively consistent platform, even when devices are produced by different manufacturers. This means it has many inbuilt enterprise features, such as a file system, an embedded database, management and security services, and middleware functions.

Check back with us to find out which new phones are launching with MobiTV!  Find a list of current handsets here.

Customer Service Questions: How do I buy and load MobiTV on my Blackberry?

We are back with this weeks frequent Customer Service questions. This week Customer Support Representative, Christopher Fittz will let us know what questions are currently on user minds.

Here's the Top 5 Answered Questions from last week:

5. Buying MobiTV for Palm OS Devices
4. I want to get MobiTV on my iPhone
3. MobiTV for Blackberry's
2. Supported Devices for MobiTV
1. How to buy MobiTV through AT&T

Christopher, please walk us through #3, How do I buy and load MobiTV on my Blackberry?

One of our biggest requests in my time here at MobiTV was for support of our services on Blackberry devices. Finally, this year, we began to accommodate. MobiTV is available on the Blackberry Pearl 8130 for Sprint, Alltel, and Verizon. To purchase the service, you can go to http://www.mobitv.com/supporteddevices/unitedstates_blackberry_sprint_mobitv.php on your computer or laptop and select your carrier.

From there, you will click to buy MobiTV. Once you have completed the check out process and purchased the service, you can the install MobiTV in one of two ways:

1. You can download the file to your computer and use your BlackBerry Desktop Manager to sync the service to the device.

2. You may download MobiTV directly to your Pearl 8130 by pointing your phone's web browser to the following URL: http://www.mobitv.com/blackberry/8130/mobitvdownload

For more on MobiTV customer support or to submit your own question leave a comment or visit http://mobitv.com/support/.

NBC's The Office and 30 Rock are back on MobiTV

Back by popular demand, The Office and 30 Rock have returned to MobiTV. 

New fall lineups are just around the corner so here's your chance to brush up on the episodes from last season that you already know and love.  Or maybe you need to catchup.  Either way, we've got you covered!

Tune in to MobiTV and get your laugh on all month long with two separate channels completely dedicated to NBC's acclaimed primetime shows, 30 Rock and The Office.

Customer Service Questions: Sprint TV Channel Lineup vs. MobiTV Channel Lineup

We are back with this weeks frequent Customer Service questions.  So far, we've introduced our Customer Care Representatives, Luis Garcia Christopher Fritz, Jenna Carvalho and Fernando Jasso.  This week Customer Support Representative, Anthony Saechao will let us know what questions are currently on user minds.

Here's the Top 5 Answered Questions from last week.

5. Requirements for watching TV on your PC
4. MobiTV for Blackberry
3. MobiTV on Palm OS Devices
2. XM for Alltel devices
1. Different channel lineups by carrier

Fernando, please walk us through #1, Channel lineup variation by carrier:

Viewers may wonder why the Sprint TV lineup is different from the MobiTV lineup.  The reason why the channel lineup differs is often times legal and distribution issues affect why some channels are available while others are not.  We strive to overcome these issues as time goes on so please keep posted to the channel lineup for MobiTV at http://www.mobitv.com/channels/.  To view some of the channels that Sprint TV offers you can visit http://www.sprint/com/landings/tvguide/.

We expect to increase the channel offering for all carriers with new and existing content partners. In fact, we are currently working with a number of providers and hope to add more new music, sports, and family channel options in the near future. 

For more on MobiTV customer support or to submit your own question leave a comment or visit http://mobitv.com/support/. 

 

Lollapalooza coverage on XM Radio Mobile

Since most of us won't be heading to Chicago's Historic Grant Park this weekend, XM Radio Mobile will be providing exclusive coverage to AT&T subscribers of Lollapalooza, one of the most anticipated shows of the year.

Tune in to channel XMX only on AT&T during August 2-3 for exclusive coverage of the Lollapalooza festival, where over 120 top music acts are showcased.

Carriers: XM Radio Mobile is available on AT&T and Alltel. For AT&T, text 'XM' to 386 to download.  XM Radio for Alltel is available through the Axcess Shop.

Don't have XM Radio Mobile? Check out www.xmradio.com/mobile for more XM Radio Mobile information.

Criss Angel Mindfreak live on Sprint and A&E tomorrow!

The ever-elusive Criss Angel will attempt to escape from a building that is about to implode in Clearwater, Florida. He will be restrained on the bottom floor and have to get free and make his way to the rooftop for a helicopter getaway before the building implodes.  Check out all the details here.

Before the main event tune in for interviews and behind the scenes of Criss Angel Mindfreak.  After the implosion, don't miss an exclusive interview with Criss himself...if he makes it out alive.

 

If you like Criss Angel Mindfreak for his levitation acts, you'll love him in this.

Watch it LIVE!

When: July 30, 2008
Time: 9 p.m. - 11:30 p.m. (EST)
Channel: A&E Mobile
Carrier: Sprint TV Xtra

**Tip**:  Don't worry if you don't have Sprint - you can also catch the live broadcast on the A&E website.

Check it out on Sprint TV Xtra: ‘text CRISS to 43888’

Customer Service Questions: Supported Devices

We are back with this weeks frequent Customer Service questions.  So far, we've introduced our Customer Care Representatives, Luis Garcia Christopher Fritz, and Jenna Carvalho.  This week Customer Support Representative, Fernando Jasso will let us know what questions are currently on user minds.

Here's the Top 5 Answered Questions from last week.

5. MobiTV on LG Vu
4. Channel guide for Sprint TV Xtra
3. MobiTV en Espanol
2. MobiRadio for AT&T devices
1. Supported devices for MobiTV

Fernando, please walk us through #1, Supported devices for MobiTV:

MobiTV supports over 14 National and International Carriers with a wide range of mobile devices nearly 300 and growing!

Please click on the link below to check out if your device is compatible with MobiTV:

http://www.mobitv.com/getmobitv/

There you can select your service carrier (i.e., AT&T) and the type of phone you have (i.e., Blackjack) to see the products we support. If you do not see your phone listed, it means we do not currently support your device.  However, please check back often, as we are always adding new mobile devices to the compatibility lineup. 

 

For more on MobiTV customer support or to submit your own question leave a comment or visit http://mobitv.com/support/. 

 

New SCI FI Series, Ghost Hunters International now on MobiTV

The Hunt is on!  Halloween is still months away, but you don't have to wait to get your thrill on.  SCI FI has called in a new team of paranormal investigators to explore some of the scariest, most haunted places on Earth.

Join the team as they travel across Europe and put their paranormal debunking expertise to the test, determining which locations are hoaxes and which ones are truly controlled by the supernatural. 

Watch new full-length episodes of this new series Ghost Hunters International on MobiTV now.